When you purchase Chillerz Business (for Venues) through Paddle, Paddle acts as the merchant of record. This means Paddle manages payments, taxes, subscriptions, cancellations, and refunds according to Paddle’s buyer terms.
If you are a consumer residing in the EU/EEA and UK, you have a legal right to cancel your purchase within 14 days of the transaction and receive a refund.
This right may no longer apply once the digital product has been downloaded or used, as allowed under applicable consumer laws.
All refund requests must be submitted through Paddle’s support system (via paddle.net) or using the support link provided in your Paddle receipt email.
Refunds are reviewed case by case by Paddle and may be approved or declined based on eligibility under Paddle’s terms.
Approved refunds are issued by Paddle to the original payment method and are subject to Paddle’s processing rules, including payment method and transaction age limitations.
To request a refund: